Shipping policy

Shipping Locations

We deliver cricket bats and gear across all states and territories in Australia, including metro and regional areas. We do not currently offer international shipping through our online checkout. If you are ordering from outside Australia, contact us first at sgmcricketbats@gmail.com, and we will do our best to arrange a quote.

Shipping Options and Costs

Standard Shipping (Australia-wide, tracked courier)

Delivery time: typically 3 to 7 business days depending on your location. Melbourne metro deliveries are usually faster than regional or interstate.
Cost: Free on all orders of $150 AUD and above. Orders under $150 AUD attract a flat shipping fee of $20 AUD.

Local Pickup

Service: collect your order from our workshop at 5 Gene Drive, Officer VIC 3809.
Cost: Free.
Availability: orders are typically ready for pickup within 5 business days. Custom-made bats take 3 to 5 weeks from the date you select your willow. We will email or call you once your order is ready.

Order Processing

Orders are processed within 5 business days of being placed. Custom-made bats are built to your own specification and take 3 to 5 weeks from the date you select your willow. We will keep you updated if a custom order needs extra time.

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number so you can follow its progress. If you haven't received tracking within 5 business days of ordering, contact us at sgmcricketbats@gmail.com.

Delivery Exceptions

Regional or remote locations may experience slightly longer delivery times. Extreme weather, courier delays, or other events outside our control may affect delivery timelines. All delivery times are estimates only and are not guaranteed.

Undeliverable Packages

If a package is returned to us due to an incorrect address or repeated delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.

Damaged or Lost Packages

If your order arrives damaged, contact us within 7 days with photos of the damage so we can resolve it quickly. If your package appears to be lost in transit, contact us and we will liaise with the courier on your behalf to sort out a replacement or refund.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address supplied by the customer, though we will always do what we can to help redirect a parcel if the courier allows it.

Returns and Exchanges

We offer a 3-day return policy on eligible items in original, unused condition. Custom-made bats are not returnable unless faulty. See our Refund Policy for full details.

Contact Us

For any shipping questions: Phone: (04) 3326 1422 Email: sgmcricketbats@gmail.com

Let customers speak for us

from 25 reviews

I recently purchased my second cricket bat from SGM, and once again the experience was excellent. The quality of the bats is outstanding, with great balance and finish, and they've performed brilliantly. The process was simple, communication was clear, and every specification i required was met. After being so impressed with my first bat, I had no hesitation buying another. Highly recommend SGM to anyone looking for a quality cricket bat and a hassle-free buying experience.

Thishane

07/23/2026

English willow cricket bats for sale | Buy Melbourne

Thanks, Gerard, for the new gear! The bats are outstanding—perfect weight for me and exceptional quality. Really appreciate it and can’t wait to put them to good use!

PRABATH F

07/17/2026

SGM Cricket Bats

Fantastic service, great communication will use again thankyou

Brad Savige (Brad Savige)

07/14/2026

Easy to deal with, authentic, and understands what we need

Anonymous

06/17/2026

I recently had a custom-made bat crafted by Gerard and the team at SGM Cricket, and I couldn’t be happier with the entire experience. From the very beginning, the communication was outstanding. Every step of the process was explained clearly, and my ideas and preferences were always taken into account.

What really impressed me was the ability to choose from a range of English willow clefts, each one carefully selected and explained in detail. This allowed me to pick the exact profile I was after, ensuring the final product was perfectly suited to my style of play. The quality of the willow is exceptional, and the craftsmanship that went into shaping it into a players grade, high-performance bat is second to none.

The bat itself performs brilliantly ,superb balance, ping, excellent pickup and a middle that truly rewards good timing.
On top of the product, the level of professionalism from Gerard and the team at SGM Cricket was outstanding. They turned what could have been a complicated process into an enjoyable and exciting journey.

I can’t recommend SGM Cricket highly enough for anyone looking for a top quality custom bat ,their attention to detail, expertise, and customer service are second to none.

Reserve Edition Players Grade English Willow Cricket Bat

Love the website and easy to shop, range of genuine products

I’ve had my bat from SGM Cricket Bats for just over 2 years now, and it has been an absolute pleasure to use. I love the profile of the bat, especially the large edges that run seamlessly down to the toe. Overall the bat has a generous sweet spot and the aggressive profile provides the power needed for playing my shots yet the pick-up feels incredibly well-balanced, making it one of my favourite bats to use at the crease. Gerard, the owner, not only crafts high-quality bats but also provides excellent services like bat refurbishments and re-handling, which I’ve found super convenient. I would highly recommend SGM Cricket Bats to anyone looking for quality and great service!

Premium cricket bats | English Willow Cricket Bat | Buy Melbourne

Chris Ryan

09/29/2025

The bats are amazing 👌

Shiran Rajakaruna

09/11/2025

We came to Jerry through Lahiru Thirimanna to get a custom made english willow players grade bat. And the bat we got was amazing. It was perfect for my son. It had great balance, the weight was perfect and the bat pings so much. Much appreciated by Jerry and we 100% recommend him to make a custom bat or even repair it. Will definitely come again.

Nishantha Jayawardana

08/23/2025

Great communication and great service
Bat looks good too

Aradhya

08/07/2025

I’ve been getting my bats maintained by Gerry for the past couple of years, and I can confidently say he’s truly passionate about what he does. He doesn’t just fix bats, he goes the extra mile by offering valuable tips on how to properly care for them. Always reliable, great with communication, and consistently delivers beyond expectations. I highly recommend not only his bat services but also his range of cricket gear. Gerry isn’t just your average bat seller, he offers quality products at affordable prices and genuinely cares about the game.

Nigel van der WERT

07/15/2025

Amazing gear, high quality at a really cheap price. Guys are awesome to work with and really quick to reply and send gear out across Australia. High recommend SGM cricket bats to everyone

Ashley Malec

04/17/2025

Pro equipment at great price 🔥🙏🏾

Ash Nagendran

04/16/2025

I got my English willow bat custom-made and the price was far better than any leading brands. Amazing quality and service from SGM cricket bats Team. Highly recommend all local cricketers to get their cricket gears from SGM cricket bats.

Arindam Ganguli

04/10/2025

Shipping policy

Let customers speak for us

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